Terms & Conditions

Welcome to TradeValley.ae! By accessing or using our website ( www.tradevalley.ae ) and related services, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Use of the Platform  
   You must be at least 18 years old to use this platform. By using the site, you confirm that all information provided is accurate and truthful. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.
2. Vendor Listings  
   TradeValley.ae operates as a marketplace. Products and offers listed by third-party vendors are their sole responsibility. We do not guarantee product availability, descriptions, pricing, or delivery unless fulfilled by our internal logistics.
3. Orders & Payments  
   All orders are subject to availability and confirmation. Payments must be made through approved payment gateways. We reserve the right to cancel any order in case of pricing errors, fraudulent activity, or stock issues.
4. Returns & Refunds  
   Return and refund policies vary by vendor. Please refer to the product page or contact customer support. Vendors are responsible for honoring listed return terms.
5. Intellectual Property  
   All content, logos, trademarks, and images on our site are the property of TradeValley.ae or its partners. Unauthorized use is prohibited.
6. Limitation of Liability  
   TradeValley.ae is not liable for any damages resulting from the use of, or inability to use, the website or its services, including but not limited to indirect or consequential damages.
7. Governing Law  
   These terms are governed by the laws of UAE. Any disputes shall be resolved through competent courts in Dubai, UAE.

Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect  
   - Personal Information: Name, email, phone number, shipping address, billing details  
   - Account Data: Login credentials, order history, communication preferences  
   - Device Data: IP address, browser type, location (for analytics)  
   - Vendor Data: For registered sellers, we collect business details and payment credentials
2. How We Use Your Information  
   - To process orders and deliver products  
   - To provide customer support and notifications  
   - To personalize your shopping experience  
   - To comply with legal and tax obligations  
   - For marketing (with opt-out option)
3. Sharing of Information  
   We may share your data with:  
   - Delivery partners and logistics providers  
   - Payment gateways (e.g., Stripe)  
   - Vendors (for order fulfillment only)  
   - Legal authorities, where required by law  
   We do not sell or rent your data to third parties.
4. Data Security  
   We implement appropriate technical and organizational measures to protect your personal data, including encryption, secure servers, and limited access controls.
5. Your Rights  
   You have the right to:  
   - Access and update your personal data  
   - Request deletion of your data  
   - Withdraw consent for marketing  
   - File a complaint with a regulatory authority
6. Cookies  
   We use cookies to enhance your browsing experience. You can manage cookie preferences in your browser settings.
7. Policy Updates  
   We may update this policy from time to time. Any changes will be posted on this page with the updated effective date.